• E-SCOOTERS ARE NOT TO BE USED ON PUBLIC ROADS OR PAVEMENTS. ONLY ON PRIVATE LAND WITH THE OWNER'S CONSENT | Click here for HMRC's information and guidance sheet on powered transporters.
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    Returns & Refunds

    We offer a 14 day return policy should you wish to return any UNUSED item for exchange or refund.

    Refunds


    You are welcome to return an unused item for a refund within 14 days but please note the following.
    - Items must be returned unused, with all original packaging intact and in a re-saleable condition.
    - Items must be securely packaged using the original packaging or a suitable alternative.
    - Please note original delivery charges are not refundable.
    - A completed returns form must be included in your parcel - Click Here
    - We strongly recommend using a signed for delivery service back to us. Our return address is; Vibe Electric ltd, Burton Row, Highbridge, TA9 4BY


    Exchanges


    You are welcome to exchange an unwanted item within 30 days using our FREE exchange service, but please note the following.
    - Items must be returned unused, with all original packaging intact and in a re-saleable condition.
    - Items must be securely packaged using the original packaging or a suitable alternative.
    - A completed returns form must be included in your parcel Click Here
    - Exchanges are usually processed within 7 working days.


    Returns


    We will NOT accept returns if;
    - The item has been visibly used or worn.
    - The item is marked or dirty in any way.
    - The packaging has been lost, thrown away or damaged.
    - The item has been damaged in return transit due to insufficient packaging.
    - The item is over the 30 day returns period
    - The item has been washed/laundered.


    For further information on returns please contact - sales@vibeelectric.co.uk