• E-SCOOTERS ARE NOT TO BE USED ON PUBLIC ROADS OR PAVEMENTS. ONLY ON PRIVATE LAND WITH THE OWNER'S CONSENT | Click here for HMRC's information and guidance sheet on powered transporters.
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    FAQs

    General

    Vibe Electric has a carefully selected range of e-bikes and Electric Scooters. We are on a mission to get the UK moving towards an electric, healthier and cleaner future. All our products are distributed out of the UK as well as our Customer Service team being based in the UK.

    Cycle to work scheme
    Yes we do participate in the cycle to work scheme please visit our Cycle to Work scheme page Click Here

    Can an Electric Scooter be used in the rain?
    Electric scooters are not built for heavy rain. If ridden in a down-pour you may void your manufacturer warranty due to water damage. IP54 rated.

    How can I find out the status of my order?
    For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

    Payment

    What Payment methods do you accept?
    We currently accept; Paypal, VISA, Mastercard, Klarna

    Is finance available?
    Yes we offer Klarna “Spread the cost of your purchase into 3 interest-free instalments, automatically charged from your card every 30 days.”

    Delivery/Shipping

    Please visit our ordering and delivery page for more information Click Here

    Warranty

    All of our Electric Scooters are covered by a UK warranty provided by the specific brand.

    Your warranty may be voided if;
    - The scooter has been ridden in the rain or has any water ingress
    - The scooter has been misused - for example it has been ridden by a rider over the recommended max weight
    - The scooter has not been maintained – for example unchanged punctures and missing parts
    - The scooter has been serviced or modified by anyone other than an authorised partner

    For more information regarding your warranty please contact sales@vibeelectric.co.uk

    What does my Warranty Cover?
    All parts of the scooter/bike including the electronics and battery if the defect is technical related. Warranty will be VOID if your Electric Scooter has been tampered with, firmware changes, fitted with aftermarket parts without the permission of VIBE ELECTRIC.

    Returns

    Please visit our ordering and delivery page for more information Click Here

    Repairs

    We are happy to talk through repairs and assist where we can. Please reach out with your issue and we will get back to you Click Here

    Hire

    Please visit our hire page for more information Click Here