GeneralVibe Electric has a carefully selected range of e-bikes and Electric Scooters. We are on a mission to get the UK moving towards an electric, healthier and cleaner future. All our products are distributed out of the UK as well as our Customer Service team being based in the UK.
Cycle to work scheme
Yes we do participate in the cycle to work scheme please visit our Cycle to Work scheme page Click Here
Can an Electric Scooter be used in the rain?
Electric scooters are not built for heavy rain. If ridden in a down-pour you may void your manufacturer warranty due to water damage. IP54 rated.
How can I find out the status of my order?
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
PaymentWhat Payment methods do you accept?
We currently accept; Paypal, VISA, Mastercard, Klarna
Is finance available?
Yes we offer Klarna “Spread the cost of your purchase into 3 interest-free instalments, automatically charged from your card every 30 days.”
Delivery/ShippingPlease visit our ordering and delivery page for more information Click Here
WarrantyAll of our Electric Scooters are covered by a UK warranty provided by the specific brand.
Your warranty may be voided if;
- The scooter has been ridden in the rain or has any water ingress
- The scooter has been misused - for example it has been ridden by a rider over the recommended max weight
- The scooter has not been maintained – for example unchanged punctures and missing parts
- The scooter has been serviced or modified by anyone other than an authorised partner
For more information regarding your warranty please contact email@example.com
What does my Warranty Cover?
All parts of the scooter/bike including the electronics and battery if the defect is technical related. Warranty will be VOID if your Electric Scooter has been tampered with, firmware changes, fitted with aftermarket parts without the permission of VIBE ELECTRIC.